Privacy notice

This notice explains what happens to your data when you visit this website. The short version: the only thing we ask you for is a booking enquiry, if you choose to send one; we don't set cookies for visitors, and we don't run analytics or advertising trackers.

No cookies, no analytics

The public pages set no cookies and contain no analytics, advertising or tracking scripts. Visitors don't need an account. The DJs and admins who run the station do sign in, and they get one cookie that keeps them signed in. The only forms on the public pages are the booking enquiry form (see "Booking enquiries" below) and, for DJs and admins, the claim-your-profile and sign-in forms, which ask for a name and email address to set up and sign in to a DJ or admin account. Apart from those, we don't collect your name, email or any other personal details.

The radio stream

Whenever a page of this site is open, your browser checks this website about every 15 seconds to see what's playing, and the website asks our streaming server on your behalf, so the streaming server does not see your IP address for that. When you press Play, the audio is sent from our streaming server (stream.trax-radio-uk.com), which receives your IP address, keeps it briefly and deletes it in a nightly wipe. It also keeps an approximate city and country, worked out from your IP address, for anonymous listener statistics.

Our sister stations

Our sister station, Oasis, plays from our own streaming server too (stream.trax-radio-uk.com). While a page of this site is open and its tab is showing, your browser also checks this website about every 30 seconds for what is playing on it, and the website asks that server on your behalf, so the server does not see your IP address for those requests. It stops when the tab is hidden. When you press Play on Oasis, its audio is sent from the same server, which receives your IP address, keeps it briefly and deletes it in a nightly wipe. It also keeps an approximate city and country, worked out from your IP address, for anonymous listener statistics. The titles shown come from that server, and no artwork is shown for it.

Motown and Soul plays from Zeno.fm for now. While a page of this site is open and its tab is showing (or it is playing), your browser stays connected to Zeno.fm's track-information service (api.zeno.fm) so we can show what's playing; Zeno receives your IP address for that connection. When you press Play on Motown and Soul, the audio is sent by Zeno.fm and its delivery partner Surfer Network, which receive your IP address while you listen. The titles shown come from Zeno.fm, and no artwork is shown.

Nothing about the sister stations is stored in your browser.

Album art: iTunes lookups and a local cache

To show album art, your browser sends the current artist and track title to Apple's public iTunes Search service. Apple receives your IP address with that request, as with any website. Artwork images are then loaded from Apple's servers.

To avoid repeating lookups, the result for each track is saved in your browser's local storage on your own device. It holds only track names and image links, is never sent to us, and you can clear it at any time through your browser's "clear site data" setting.

SoundCloud and Twitch players

Some pages include players from SoundCloud (the Latest shows on the home page, Listen Again and each DJ's profile page) and Twitch (on our Twitch page). The SoundCloud player loads only when you press Play on a show (or on the "Play the latest shows" button), and nothing is requested from your browser to SoundCloud before that: our own server fetches the list of shows and their pictures from SoundCloud and serves them from this website. The Twitch player loads when you open that page and starts paused. Once loaded, these players come directly from SoundCloud or Twitch, who may set their own cookies and collect data under their own privacy policies: SoundCloud privacy policy (opens in a new tab) and Twitch privacy notice (opens in a new tab).

Links to other sites

Links to Facebook, Instagram, Twitter, SoundCloud, and radio directories (including the pages for our other stations) take you to sites with their own privacy policies. If you message us on Facebook or Messenger, Meta's policies apply to that conversation.

Booking enquiries

If you send a booking enquiry from the Book Trax page, we store what you type: your name, your email address and/or phone number, the event type, the date, where it is, the number of guests (if you give it) and your message. We do not store your IP address with it. To limit spam we keep a one-way hash of your IP address, which cannot be turned back into the address, for an hour; it is deleted the next time anyone sends an enquiry after that.

Only Trax admins can see your enquiry, and we use it only to reply to you. We keep it for 12 months, then delete it by hand. When an enquiry arrives, an alert with its details is emailed through Resend, our email service, to the station's admin mailbox ([email protected]), which for now is still on our old host, so those two companies handle that email on its way. The alert emails in that mailbox are deleted after the same 12 months. We don't send you an automatic email.

Who's tuned in (DJs and admins)

DJs and admins can see where the people tuned in to a show are, as approximate city and country counts. They never see an IP address or anything that names a listener, and a city with only one listener is still shown. This is never shown to the public.

The per-show summaries behind it (counts by city and country, no addresses) are kept for 2 years.

Owners and admins can see each show's audience totals for every DJ, as counts only.

A DJ can see the history of their own shows, which is kept for 2 years.

Hosting

The site is hosted on Cloudflare, which processes basic request information (such as your IP address) to deliver pages and protect the site from abuse.

Questions

If you have a question about this notice, contact us. We'll update this page if anything changes.